Terms and Conditions

  • Alcohol, nudity and smoking are not permitted in the sauna. Jewellery should be removed before entering the sauna to prevent burning.

  • All persons using the sauna do so at their own risk. If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, the use of prescription drugs or pregnancy, it is essential that you consult your GP before making a booking.

  • Sauna etiquette must be adhered to at all times. This includes;

    • Sauna sessions of no longer than 20mins at a time (we recommend 5-15 min sessions)Following operators’ instructions on how to pour water onto hot rocks

    • Only pouring the provided “sauna water” on hot rocks and nothing else

    • Entering and exiting sauna in safe manner

    • Keeping access points clear to allow other users to exit safely and swiftly if needed.

Refund Policy

For sauna sessions and events

  • In the unlikely event that we cancel a booking, you will be notified by email/mobile and refunded.

  • We do not refund “no shows”. You may cancel your booking up to 48 hours in advance which can be done by letting us know via the contact page on our website citing your booking order number.

  • Bastu74 operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

  • All persons using the lake or river as a “cold plunge” do so at their own risk. It is your own responsibility to ensure that you are a capable swimmer and can handle being exposed to the cold temperatures and currents.

  • Anyone under the age of 18 using the sauna must be accompanied by an adult on a 1:1 ratio. Children under the age of 12 are not permitted.

  • The sauna is accessed via steps.

  • If you are making this booking on behalf of a group, it is your responsibility to make all users aware of the terms and conditions and to practice safe sauna use.